Refund policy

Refund policy

Last Updated: May 21, 2026

At Pic2Digital, we take great care in digitizing your precious family photos. Because each order involves personal, irreplaceable items, we have the following refund policy:

Cancellations & Refunds

•  You may cancel your order and receive a full refund (minus any shipping costs already incurred) within 24 hours of placing your order, before we ship your prepaid return label.

•  Once we have shipped your prepaid shipping label or received your photos, cancellations are no longer possible.

Refunds After We Receive Your Photos

We do not offer refunds after we have begun processing your order. This includes:

•  After scanning has started

•  After digital files have been created and delivered

•  After your original photos have been returned

Exceptions

We will consider refunds or partial refunds on a case-by-case basis only in situations such as:

•  Major quality issues with the digitization (e.g., significant damage during our process)

•  Loss or damage to your original photos while in our possession (we are fully insured for this)

If you experience any issue, please contact us immediately at info@pic2digital.com with your order number and details. We will respond within 1 business day.

Digital Files

Once digital files have been delivered via Google Drive, Dropbox, or USB, they are non-refundable.

Shipping

Shipping & Handling fees (both ways) are non-refundable, as they are paid directly to the carrier.